24 Hour Live in Care Platinum Service
The Platinum Service is an Enhanced Level of Service and provides a superior degree service and quality assurance.
Clients don’t really need to do anything – we are able to take care of everything on your behalf. The Good Companions Agency assumes responsibility for employing and providing the carer and for managing, supervising and monitoring all aspects of the care package. This significantly removes responsibility from the clients and their relatives.
The service is directed from our National Operational Centre in Kingston upon Thames and is supported Nationally from our Operational Centre in Carlisle and by a network of Regional Managers.
We actively encourage clients and their families to be involved and especially in the monitoring of the service where their involvement will benefit the quality of care provided.
- All the carers are employed and supported by The Good Companions and are provided with paid annual holidays
- Clients are provided with a complete procedure file which covers all aspects of the service
- We provide an ongoing monitoring service and we visit regularly in order to do this
The Platinum service is appropriate
- When clients prefer or require someone else to deliver, manage, supervise and monitor all aspects of the care package on their behalf
- When quality of service delivery is of primary importance
- When the care needs of the individual are likely to fluctuate and therefore care provided needs to be responsive and adaptable to meet changing requirements. Carers may need individual training to meet these needs.
- If the service is being paid for by Social Services or when clients wish to use Direct Payments or the Independent Living Fund
The Main Benefits Of Choosing A Platinum Service
- High Quality – Legislation requires that ALL Domiciliary Care Standards and Regulations are applied. The Commission for Social Care Inspection (our Regulatory body) is required to ensure these higher standards are achieved. This provides additional safeguards, security and quality for clients.
- The Good Companions employs the Carer - not the Client.We are responsible for paying the staff members salary, National Insurance and Tax liabilities and for complying with all aspects of legislation.
- Reduced Liability - The client has NO responsibilities associated with Employment Legislation, Employers Liability Insurance , Health and Safety Legislation or Working Time Regulations, etc.
- Recruitment and Training - We recruit and employ the staff and we provide the appropriate levels of training. Our National Training Centre in Kingston Upon Thames runs regular courses and we have links with a wide variety of training organizations and skilled trainers.
- Paying for the Service – The majority of our clients are private clients however we meet all the regulatory standards which enables Social Services to commission services directly from us. Clients are able to use Direct Payments to purchase the service. (some local authorities will not allow clients to purchase an Introductory Service using Direct Payments)
- Managing the Service - all aspects are managed and monitored by The Good Companions Care at Home Agency therefore the client has no additional anxieties or workload.
- We will visit you every 4 to 6 weeks as a minimum or when required
- We ensure the care you receive is delivered in a satisfactory manner and in line with all national minimum standards
- All aspects of the service are fully managed and monitored by us
0208 974 5000
The Good Companions Care at Home Agency is registered with the Commission for Social Care Inspection (CSCI) and the Platinum Service must comply with ALL Domiciliary Care Standards and Regulations. (Standard Introductory Care Services are not required to comply with the majority of these standards)